The Participant Experience
What your participants see, hear, and do from invitation to completion
Understanding what your participants experience helps you communicate clearly with them, anticipate their questions, and design campaigns that get strong completion rates. Here's the journey from invitation to completed session.
1. The invitation arrives
Participants receive an email with a personal, unique link. The invitation should clearly explain: - What the session is (a voice conversation, not a survey) - Who sent it and why - How long it will take (the invitation specifies the expected duration for that session) - That participation is voluntary and responses are kept confidential
See How to Prepare Your Participants Before a Campaign for guidance on supplementing the invitation with your own pre-communication.
2. The welcome page
When a participant clicks their link, they land on a welcome page. This page confirms: - The name and context of the session (who invited them and the topic at a high level) - Approximately how long the session will take - How their data is handled and their privacy is protected
3. Consent
Participation is voluntary. At the bottom of the welcome screen, participants see: “By starting, you agree to the terms of service and privacy policy.” Starting the session constitutes consent. There is no separate agreement form or signature required.
Participants can stop at any time without penalty.
4. Microphone access
The participant's browser will request microphone permission before the session begins. They must click Allow for the voice session to work. Most modern browsers handle this automatically, but participants who dismiss the prompt by mistake will need to re-enable it in their browser settings.
5. The voice conversation
The AI interviewer greets the participant by voice. From this point, it's a conversation: - The AI asks a question; the participant answers out loud - The AI listens, processes the response, and either follows up or moves to the next topic - There is no button to hold, no typing required — just speaking naturally
The AI is designed to be patient, neutral, and attentive. It waits for the participant to finish speaking before responding. If the participant needs a moment, they can take it — silence is fine.
Sessions are designed to be completed in one sitting. There is no pause feature; if a participant leaves or ends the session, it is marked complete and cannot be resumed.
6. Completion
When the AI has covered all topics for the session, it wraps up with a closing message and the session ends. The participant sees a brief confirmation that the session is complete.
What participants experience after
Participants receive no individual results by default — analysis goes to the campaign owner. If you choose to share results with participants, how you deliver that is up to you. See Will I See My Results? for details on how that works from the participant's perspective.
Privacy assurance
Every participant's identity is pseudonymized before anyone sees their responses. Their name is replaced with a random code; analysts see scored insights and patterns, not who said what. Participants can read the full privacy details in Is My Response Anonymous?.