Understanding Scores, Tiers, and Evidence Strength

Your report describes every Dimension with the same few measures. A Dimension is one of the things your Signal Event set out to measure, such as Psychological Safety or Career Clarity. After reading this page, you'll know what each label on a report is telling you, and which ones not to confuse.

What the labels are attached to

A report uses four labels, and each belongs to a different part of it: the Dimension, the findings about it, and the quotes behind those findings.

Attached to	Label	What it tells you
A Dimension	Tier: Strength, Mixed, Opportunity	How high the group scored
A finding or theme	Evidence label: Strong, Moderate, Limited	How much support is behind it
A quote	Level: High, Moderate, Low	What the quote says about the Dimension
A quote	Type: Story, Example, Claim	What kind of evidence it is

Note: Every report also has a Methodology section at the bottom with these definitions.

How a Dimension score is calculated

Each Dimension gets an average score out of 5, based on what participants actually said.

Savo breaks each conversation into evidence units. An evidence unit is the smallest piece of the conversation with enough substance to judge on its own, usually a short back-and-forth where the participant says something concrete.
Each unit is rated from 1 to 5 against the Dimension's anchor definitions. These are the descriptions, written when your event was designed, of what a participant would say at each point on the scale.
A participant's score is the average of their units.
The Dimension's score is the average across participants.

Read the tier

The tier tells you how high the group scored on a Dimension. It comes from the group's average score, as printed on the card to one decimal place.

Tier	Group average	What it tells you
Strength	3.5 or higher	The group scored high on this Dimension
Mixed	2.5 or higher, and below 3.5	The group's average sits in the middle of the scale
Opportunity	Below 2.5	The group scored low on this Dimension
Evidence thin — tentative	Fewer than 3 participants were scored	Too few people spoke to this Dimension for the average to mean much, so no tier is shown

A low tier isn't a failure. It's a finding about where the group stands.

Tip: A Dimension marked evidence thin can still show a takeaway, if Savo generated one. Read it as tentative.

Read the evidence label

A finding is a statement the report makes about what participants said. The evidence label tells you how much support is behind it. It says nothing about whether the score is high or low: a Strength can carry Limited evidence, and an Opportunity can carry Strong evidence.

Label	What's behind it
Strong	At least 1 in 5 participants, with rich supporting quotes
Moderate	About 1 in 10 participants, with consistent quotes
Limited	Real signal, just thinner

Read a quote's level and type

When you explore the evidence, each quote carries a level and a type.

The level shows where the quote sits on the Dimension's 1–5 scale, judged against the anchor definitions. It describes what the participant said about the Dimension, not how strong or reliable the quote is. A Low quote can be the clearest evidence in the report.

Level	Score	What it tells you
High	4–5	The quote is evidence the Dimension is strongly present
Moderate	3	The quote points both ways
Low	1–2	The quote is evidence against the Dimension

What each level looks like depends on the Dimension. For Psychological Safety, a High quote might describe speaking up freely, and a Low one might describe staying quiet to avoid a reaction.

The type tells you what kind of evidence the quote is.

Type	What it is
Story	A specific, recalled experience with concrete detail. The strongest kind of evidence.
Example	A concrete instance, without the full story
Claim	A general belief or opinion, without a specific instance

When a participant isn't counted

To be scored on a Dimension, a participant needs enough evidence about it in their conversation. If they didn't talk about the Dimension enough, they're counted as "not heard" for that Dimension rather than guessed at. The Who we heard from table on the Summary tab shows the heard and not-heard counts for each Dimension.