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Adding Funds to Your Account

How to add funds to your prepaid balance

Savo runs on a prepaid balance. Before you can launch a campaign, your account needs enough funds to cover the reserved amount. Here's how to add funds and what to expect when a payment processes.

How to Add Funds

  1. Go to Billing in the left navigation to open the Usage page.
  2. Select Add Funds.
  3. Choose a preset amount or enter a custom amount.
  4. Complete payment and submit.

Preset and Custom Amounts

The Add Funds window offers preset amounts of $50, $100, and $200 (with $100 as the default), plus a custom amount if you need a specific value. You can add as little as $10. There's no processing fee on fund additions.

Payment Method

Savo processes payments securely through Stripe. Payment is by credit or debit card. Your card details are entered into Stripe's secure checkout and handled by Stripe — Savo never stores your card number.

When Funds Appear

Fund additions process immediately. Your Wallet balance updates on the Usage page as soon as the transaction completes, and the deposit appears in your Money activity feed.

If a Payment Fails

If a fund addition doesn't go through:

  1. Check your card details — verify the card number, expiry date, CVV, and billing address are entered correctly.
  2. Check with your card issuer — some banks block online transactions from new merchants by default; a quick call to your issuer can clear this.
  3. Try again or use a different card — a temporary decline often clears on a second attempt or with another card.
  4. Contact support — if payments keep failing, contact Savo support with the error message shown on the payment screen.

How Much to Add

When planning a campaign, the reserved amount (Participants × Target Minutes × $0.50) is the maximum the campaign will cost. Add at least that amount before launch. The campaign creation wizard checks your balance at Step 3 (Audience) and Step 7 (Review & Launch) and prompts you to add funds if your balance is insufficient.